In Magento 2, I defined sender names and emails in Stores > Settings > Configuration > General > Store Email Addresses.

In Sales > Emails I set the new order confirmation email sender.

But when I go to my Webmail (Gmail but same for others webmails) there is no sender name there is only an email address.

Do you know why and how to make a sender name appear in webmail?


In admin I set :

Sender Name: Test

Sender Email: "[email protected]"

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Why in Gmail Sender Name is "contact" and not "Test" ?

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1 Answer 1


I always face the same issue on Magento.

The solution I have used is editing the order_new.html email on cPanel.

You may also check if you have properly configurated on stores > settings > sales > sales emails.

Good luck

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