I want to add a new carrier to the dropdown menu inside the shipment tab of a order, to select a custom carrier.

I already tried this https://devdocs.magento.com/guides/v2.3/howdoi/checkout/checkout-add-custom-carrier.html but that is adding a custom shipping method in the checkout, not to select a carrier inside a order.

How can I achieve that?

  • is the change your are trying to do in the backend? can't see any dropdown there.. Commented May 26, 2020 at 14:56

1 Answer 1


In your carrier model, you need to add the function to enable this shipping method to appear in the backend when your tracking information becomes available.

     * Check if carrier has shipping tracking option available
     * All \Magento\Usa carriers have shipping tracking option available
     * @return boolean
    public function isTrackingAvailable()
        return true;

However, you also want to hide the carrier in the checkout, to do this,

     * @inheritDoc
    public function collectRates(RateRequest $request)
        return false;

see an example of carrier behaving like you describe at: https://bitbucket.org/magstaging/carrier/src/master/

  • Thanks again Herve!
    – JGeer
    Commented May 27, 2020 at 7:04
  • 1
    This comment was the missing link to add tracking links for a custom carrier. First, I followed the Add custom shipping carrier tutorial in Magento DevDocs. Second, I installed this free module available on Github that enables tracking links in emails. Edit this module's config.xml / system.xml to add the xml tag used in the custom carrier module, and you get custom tracking in emails. isTrackingAvailable() method is what enables the dropdown in admin.
    – Chrysippus
    Commented Jul 12, 2020 at 3:43

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