How can we load the customer first name in transactional emails in Magento 2.3?

We tried this, but that does not work;

{{trans "%name," name=$order.getBillingAddress().getFirstName()}}
  • 1
    try getFirstname Apr 9, 2020 at 10:08
  • try {{var order.getCustomerFirstname()}} Apr 9, 2020 at 11:48

1 Answer 1


As mentioned in comments you can use getCustomerFirstname().

{{trans "Hi %first_name," first_name=$order.getCustomerFirstname()}}

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