We upgraded the server to PHP 5.2.28 (Rackspace) and suddenly our full size images stopped working. By stop working I mean it did not render and the page load stopped at the point of the full size image loading. (White screen) No error message in any logs

The site has a custom OnePica image gallery loaded. We are debugging but I am hoping someone as a light bulb light that comes on as soon as they read this :)

  • Brent! You know better! What does "not working" mean? Are there no image tags on the page? Are there image tags but the image URLs 404? 503? 500? Return a blank image? etc. – Alan Storm Jul 31 '14 at 21:47
  • 1
    Sorry Alan, I typed this in haste. It was the full size image being rendered by Magento. It turns out Rackspace upgraded PHP but failed to install PHP GD. Once we installed that :: MAGIC! – brentwpeterson Jul 31 '14 at 21:52
  • 1
    Don't forget to answer you own question for future searchers and I'll get the oversight removed from your permeant record. :) – Alan Storm Jul 31 '14 at 21:55


Rackspace installed their package of Ioncube loader and during the installation they realized the version of PHP also needed to be upgraded. Somehow they missed the fact that some of the php modules also had to be installed. The module in question is/was PHP GD

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.