Email not send when put order for recurring profile products

Question

I placed the order for recurring profile products. New order email not received. If I put the order for normal products, I received the email.How to fix this. Is any option in backend to enable this?

Answer 1

So there could be two parts here that are causing the problem. Firstly the easiest is that when magento completes an "order" in the sense of the normal frontend checkout process it does not actually send an email for the recurring profile by default.

You can see this in the function Mage_Checkout_Model_Type_Onepage::saveOrder at the bottom you will see the note:

// TODO: send recurring profile emails

Yeah well I guess this is one of the reasons for the beta flag on the recurring profile extension.

The second thing you could be talking about is that on the recurring payment trigger the emails is not sent but for this we would need to know what payment you are dealing with.

Basically you need a payment type that uses Mage_Payment_Model_Recurring_Profile_MethodInterface. This will have its own functions for creating orders and at this point you can trigger the emails yourself.

Answer 2

If you had more then one product in the order this could be the problem. An order with a recurring profile product can one have that single item in it.

http://www.magentocommerce.com/knowledge-base/entry/working-with-recurring-profiles