I want to reset one of my customer's password through database. What is the query for this in magento 2.

  • @Nafisha Did you able to update? Mar 11, 2020 at 10:09

2 Answers 2


Try to execute this query in your database :

UPDATE `customer_entity` SET `password_hash` = SHA2('admin123', 256) WHERE `entity_id` = 1;


UPDATE `customer_entity` SET `password_hash` = CONCAT(SHA2('xxxxxxxadmin123', 256), ':xxxxxxx:1') WHERE `entity_id` = 1;
  • replace value of password instead of admin123
  • replace value of xxxxxxx with crypt key.

You can get crypt key from app/etc/env.php file

return array (
  'crypt' => 
  array (
    'key' => 'c51288337454ecab8280de9989b7624d',

From admin panel,

You can click on "Reset Password" in customer edit form. Mail will be sent on appropriate email ID. Then, you can reset password.

Note : Take backup of your db before execute.

  • Thanx. Is there any way for admin to change customer's password from admin panel?
    – Nafsss
    Mar 11, 2020 at 6:42
  • I update sql query and answer also. Please check it. Mar 11, 2020 at 6:47
  • Mail is sent to customer's email id. I dont want that. I want to reset password on my own
    – Nafsss
    Mar 11, 2020 at 6:48
  • Okay. Then, you can't able to update from admin panel. You need to execute query in DB. Mar 11, 2020 at 6:49
  • ok, Is it possible to change the email to mine, then after resetting the password, again change the email to customers?
    – Nafsss
    Mar 11, 2020 at 6:51

This SQL works just fine to update the customer password.

Just change YOURPASSWORD below (keep the xxx:es)

'UPDATE `customer_entity`
SET `password_hash` = CONCAT(SHA2('xxxxxxxxYOURPASSWORD', 256), ':xxxxxxxx:1')
WHERE `entity_id` = 1;'

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