We are using Magento cloud environment for our project. There, we want to send a confirmation email when the customer get registered on our website.

So, I have done: Store -> Configuration -> Customers -> Customer Configuration -> Requires Email Confirmation -> Yes

Though, I have set the option to Yes, am not receiving any email when I register.

I have installed the Mageplaza SMTP extension and getting the test email without any issues.

So, I'm not sure, what could be the issue since its a default Magento config.

Any help will be appreciated!

  • Did you already checked the log from /var/log/mail.log ?
    – Arif Ahmad
    Feb 20, 2020 at 13:48
  • You server mail service is enable Please check and conform Feb 20, 2020 at 16:40

1 Answer 1


First check if email communication is disabled or not.

Store -> Configuration -> Advanced -> System -> Mail Sending Settings -> Disable Email Communications

should be no

After that you can check Mageplaza SMTP log if it exists and /var/log/mail.log

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.