Magento data is synching with Mailchimp and abandon cart email is also not working

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Any idea?


  • Hello Shomita, Could you tell us how you managed to fix this issue & what the issue was? Thank you!
    – JerGrun
    Jun 16, 2020 at 14:44
  • Are you getting issue with mailchimp setup?
    – Shomita
    Jun 17, 2020 at 9:53
  • Hi Shomita, thanks for replying. Maybe.
    – JerGrun
    Jun 18, 2020 at 8:34
  • Site has 1000+ subscribers for the mail, only ecommerce data does not seem to work
    – JerGrun
    Jun 18, 2020 at 8:34
  • Have you set up Cron on your site?
    – Shomita
    Jun 18, 2020 at 9:00

2 Answers 2


The first thing to do is enable Mailchimp logging and make sure that the syncs are running successfully.

Unless your store is brand new, it is suspicious that no customers/products/orders/carts have synced.

I had a case where a store was completely synced according to the numbers but still marked as "This account is currently syncing". I was able to resolve the problem by manually setting a value in core_config_data for the store's scope and the path "mailchimp/general/issync".

The "This account is currently syncing" error is raised in vendor/mailchimp/mc-magento2/Cron/Ecommerce.php in the _processStore function. For some unknown reason, the core_config_data value was never set for the the store in question.

After going back-and-forth with the extension developer with no luck, I decided to manually create the core_config_value and this solved the problem.

  • Thanks.. Issue has been fixed. Can you please look this issue magento.stackexchange.com/questions/303422/…?
    – Shomita
    Feb 11, 2020 at 6:14
  • can you please tell me? which value did you save for it? May 10, 2021 at 9:18
  • 1
    @SarveshTiwari it looks like I set the current date as the value, in the format YYYY-MM-DD.
    – jiheison
    May 10, 2021 at 23:22
  • I did the same and now it's working for me. thanks for your reply. May 11, 2021 at 12:58

Be sure that you magento cron is configured, take a look at https://devdocs.magento.com/guides/v2.3/config-guide/cli/config-cli-subcommands-cron.html#create-the-magento-crontab

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