We have a indexer in Magento 2.3.3 that is giving us a difficult time.

We tried many times reset and reindex that indexer but does not help.

| Bol.com Offer Export | Ready | Schedule | idle (11619 in backlog) | 2020-01-18 19:31:42 |

So this is from extension https://marketplace.magento.com/honl-bol-com-retailer.html

We tried many times :

php bin/magento indexer:reset bol_offer_export

and then

php bin/magento indexer:reindex bol_offer_export  

But no luck at all. Any ideas on this ?

1 Answer 1


We had a little (temporarily) succes with this.

With the help of a stack overflow page we managed to get the backlog list empty for a little time.

Right after that, the module you also use (Bol.com), worked in that sense that the products were exported from Magento to the Bol.com site (allthough I'm not sure if all products are exported).

But after one hour or so I checked the indexes, and the backlogs now show the same number as before and the _cl tables related to the Bol.com module are filled with items again. So I'm not sure whether a new product added in Magento will be exported to Bol.com now.

Did not try that yet.

Steps we took to make the backlogs empty:

  • disabled bol.com module in Magento

  • disabled cronjobs related to magento

  • indexes on 'on save' (php bin/magento indexer:set-mode realtime)

  • indexes reset (php bin/magento indexer:reset)
  • truncated _cl tabels related to bol
  • in bol.com, deleted offers (products) after making a backup. This is required for a correct step in the process of connecting magento with bol.com
  • reindex indexes (php bin/magento indexer:reindex)
  • bol module enabled
  • emptied caches and reindexed (php bin/magento indexer:reindex && php bin/magento cache:clean && php bin/magento cache:flush)
  • indexes on scedule (php bin/magento indexer:set-mode schedule)
  • enabled cronjobs related to magento

regards, Thomas

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