1

when I try to access "products" in the backend, I"m getting an error.

enter image description here

Debug this

[2020-01-15 05:04:13] main.CRITICAL: DOMDocument::loadHTML(): htmlParseEntityRef: no name in Entity, line: 1 {"exception":"[object] (Exception(code: 2): DOMDocument::loadHTML(): htmlParseEntityRef: no name in Entity, line: 1 at /var/www/vhosts/xyz.com/vendor/magento/framework/Escaper.php:78)"} []
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    clear ui_bookmark table in your database – Shafeel Sha Jan 15 at 5:13
  • @ShafeelSha can you give more information about it – Ranjeet Gautam Jan 15 at 5:16
  • delete all logs and then refresh new logs create then read the error there and give details – HaFiz Umer Jan 15 at 5:24
  • @HaFizUmer ok wait mr HafizUmer – Ranjeet Gautam Jan 15 at 5:30
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    with your pleasure, please accept and upvote the answer – Shafeel Sha Jan 15 at 5:38
2

Clear the ui_bookmark table of your Magento 2 database, this will reset the grid back to its default and stop the infinite load.

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