I have an install of Magento community edition that is all ready to launch except one problem I continue to run into. Randomly at different times it will redirect to /index.php/install/.

I have cleared the cache and sessions many times, even restarted the server after clearing the cache and sessions twice as another poster had said worked for him. But after a short period of time of success, this problem keeps popping up.

I checked to make sure that my local.xml file is there and has the install date in it. So that checks out just fine. I compared it to other Magento installs I did (none running 1.9 though as this is my first) and the file looks fine. Also, I have error and exception logging turned on with nothing being logged on this.

The tricky thing is that it doesn't always do it, but randomly. I can get around it by just going back to the page I was trying to browse through, but don't want visitors to see this redirect.

There doesn't seem to be a particular category, event, time of day, etc that triggers the redirect more often. Sometimes I can go 60 minutes without the redirect to install and other times I get the problem a few times a minute.

Any help that anyone can provide is appreciated.


  • Moonman. Thanks for the information! I am running the community edition of Magento, so will that patch work for it and where would I find it? Thank you so much!
    – webwise3
    Jul 30, 2014 at 5:59
  • Reopening per this discussion in Meta.
    – benmarks
    Mar 7, 2015 at 6:55
  • @Moonman67 you can now add your answer as an actual answer
    – Flyingmana
    Mar 7, 2015 at 13:40
  • I am having the exact same problem, with Magento 1.9.1. The install page appears from time to time, like if the app/etc/local.xml file was not readable
    – hellimac
    Aug 24, 2015 at 11:22

1 Answer 1


DISCLAIMER : All Credit of this answer goes to @Moonman67 and I just copied his answer from the question which he pasted to the question by an edit.

This is a real issue.

We had this issue occur in Magento Enterprise 1.14 running RedHat with PHP 5.3.3 (still occurs in 5.3.28)

It was related to the SOAP API. Hitting any of the SOAP APIs will cause the 404/install redirect behaviour. This is why it appears randomly (if you have something hitting the SOAP API on a periodic schedule)

The cause of the issue was a PHP Bug Magento is now aware of this issue and has a patch for it (PATCH_SUPEE-3762_EE_1.14.0.1_v1.sh).

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