I use Magento 2.3.2. If I request a password reset via the admin, I immediately receive an email with a reset link. If I click on it immediately, I get the message "Your password reset link has expired".

If I request a password reset via the front of the website, I get the message "We cannot send the password reset email."

Is there anyone who can help me solve this problem. I use the Porto theme.

1 Answer 1


In my case I had to change my custom theme (porto) file: app/design/frontend/Smartwave/porto/Magento_Customer/templates/form/resetforgottenpassword.phtml

and introduce new form param id like following:

['id' => $block->getRpCustomerId(), 'token' => $block->getRequest()->getParam("token")]

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.