I am facing this error after a move to new server Magento customer login

{"0":"Notice: Undefined offset: 2 in /www/web/demo/vendor/magento/framework/Encryption/Encryptor.php on line 588"

PHP Version is the same: PHP Version 7.2.24-he.0

Sodium from Frank Denis

What can I do to solve this?

Thanks In advance..!

  • Have you faced this error when you log in to admin panel? Commented Nov 30, 2019 at 9:09
  • No, admin login worked without problems.
    – eddi
    Commented Nov 30, 2019 at 15:51
  • @SanjayGohil, yes, I faced this issue while admin login, I created a new admin too but that did not help Commented Sep 14, 2020 at 20:28

2 Answers 2


We are facing the same issue.

For me, it got solved after installing PHP version 7.2 and installing the php7.2-sodium extension

Try this solution and let me know if it works for you.

  • Thanks, @Prince Kumar it's work for me Commented Nov 30, 2019 at 9:12
  • Welcome sagar. Hope this help you. Commented Nov 30, 2019 at 9:14

First of all, check if you have the sodium ext in your PHP using the command below.

php -i | grep -i libsodium

I had the same issue accessing the admin panel even with the Sodium extension installed, I solved it recreating the admin user using Magerun:

wget https://files.magerun.net/n98-magerun2.phar && chmod +x ./n98-magerun2.phar && alias magerun="./n98-magerun2.phar"

magerun admin:user:delete admin

magerun admin:user:create --admin-user="admin" --admin-password="pa55w0rd123" --admin-email="[email protected]" --admin-firstname="Admin" --admin-lastname="Admin"
  • did not work for me :( Commented Sep 14, 2020 at 20:44
  • 'Command "admin:user:delete" is not defined'
    – 00-BBB
    Commented Sep 24, 2020 at 11:52
  • 1
    It's fixed @00-BBB , I added the command to download Magerun to run it! Commented Sep 24, 2020 at 14:20

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