We are experiencing some conversion tracking issues in our Magento 2.3.3 installation.

We are using Native checkout with Paypal Payments Pro Hosted and Paypal Express.

We are having 2 versions of Success page being generate /success/ and /success

See the image below of 10 sample orders.

sample orders

I can not find any relation between which orders hit /success/ and which hit /success it seems completely random. Orders hitting /success are not being tracked properly by google adwords/analytics conversion tracking. We do not get conversion data.

I have checked for patterns of the below: Payment methods, country, logged in or guest, shipping method, order amount

I can't find any pattern that's resulting in certain customers hitting /success or /success/

Does anyone have any experience with this or what might be causing this issue?


  • Have you found any clue about this issue? Mar 2, 2023 at 10:53


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