Magento 2.3 Click Create New Order then redirect to sales/order_create/index/ - there are header and footer loading

Looking for the help

  • while loading the page... only content is loading... header and footer is missing on that page
    – Danes
    Nov 26, 2019 at 1:41
  • @trusha - any idea?
    – Danes
    Nov 26, 2019 at 5:22
  • Check your error log at var/log folder. you might get a clue for there
    – Amit Bera
    Nov 26, 2019 at 7:48
  • @AmitBera - main.DEBUG: cache_invalidate: {"method":"GET","url":"example.com/admin/sales/order_create/index/key/…":{"identifier":"LOCKED_RECORD_INFO_SYSTEM_CONFIG"}} []
    – Danes
    Nov 26, 2019 at 21:31

1 Answer 1


Try clearing cache.

Clean Cache:

php bin/magento cache:clean
Flush Cache:

php bin/magento cache:flush

(optional) if clearing cache doesn't seem to show any changes, you might need to do a static deploy.

Static Deploy: Note: this will take a bit of time depending on your system.

 php bin/magento setup:static-content:deploy

After these processes you can try and reload the page again.

If clearing cache does not help then may be you have added script in a wrong way inside inside the file default_head_blocks.xml.

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