In my website newsletter email is not sending. when subscribe I'm not getting an email but unsubscribe i'm getting an email can anyone please help me.


  • You're using Mailchimp extension to send emails? Nov 19, 2019 at 15:48
  • yes mailchimp and xtento smtp Nov 19, 2019 at 15:51

1 Answer 1


If you're using MailChimp extension in Magento 2 then there is one system configuration in your Backend.

Magento always manage emails : Yes

Please set above config value No and then save configuration and clear cache of Magento.

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Otherwise only run below commands

php bin/magento config:set mailchimp/general/magentoemail 0
php bin/magento cache:clean
php bin/magento cache:flush

Then it will work.

Hope this will help you!


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