I'm currently getting an error with my Magento 2.3.2 site.

When users check out as guests they are getting the following error.

No such entity with cartId = gRO8kO0ylqMViKh6sR06ZQJ5aR9RavdJ

I'v checked in the developer console and the following error is given:

VM3294 jquery.js:10254 POST https://www.mywebsite.com/rest/default/V1/guest-carts/gRO8kO0ylqMViKh6sR06ZQJ5aR9RavdJ/payment-information 404 (Not Found)
send    @   VM3294 jquery.js:10254
ajax    @   VM3294 jquery.js:9738
post    @   VM3519 storage.js:41
(anonymous) @   VM6585 place-order.js:21
(anonymous) @   VM6581 place-order.js:35
_super  @   VM3386 wrapper.js:73
(anonymous) @   VM6579 place-order-mixin.js:19
(anonymous) @   VM3386 wrapper.js:78
getPlaceOrderDeferredObject @   VM6575 default.js:165
placeOrder  @   VM6575 default.js:139
(anonymous) @   VM3345 knockout.js:4255
dispatch    @   VM3294 jquery.js:5226
elemData.handle @   VM3294 jquery.js:4878

I've tried updating the Sagepay extension but this does not seem to have done anything.

Does anyone know another reason this could be occurring.


go to Store / Sales / Checkout / Allow Guest Checkout => must be set to "Yes"

  • Just checked and it is set to yes. – CJNotts Nov 19 '19 at 11:37
  • Magent calls this method when you click place order: $this->savePaymentInformation($cartId, $paymentMethod, $billingAddress); make sure you have corrects informations – christianFtsck Nov 19 '19 at 14:19

Evidently this was a problem with an extension called SetuBridge Country Group Manager.

It was necessary to contact the Extension provider and have the extension updated to resolve this.

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