I'm sitting with Magento 2.3.3. I have a CSV file with some products but when I import the products no images are attached.

My imported fine, but when I press Import I get the error message "Imported resource (image) could not be downloaded from external resource due to timeout or access permissions in rows: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10"

I have imported my images into cpanel under /pub/media/import. (I have also tried placing the images under var/import). enter image description here

This is the CSV file I'm using. enter image description here https://docs.google.com/spreadsheets/d/1W1aQiF15kIUxnIO8FapYcbOtEzS2qtCZogsmcqgkMzQ/edit?usp=sharing

I have been following these instructions but it doesn't seem to work for me. https://docs.magento.com/m2/ce/user_guide/system/data-import-product-images.html

This didn't either work for me:


How to import product images in bulk into Magento 2?

Magento 2 product import won't import images



  • I'm facing the exact same problem, I've checked folder and file permissions pub/media is set to 777 and memory is set to -1 (no limit), still images aren't being imported. Oct 28, 2019 at 15:36

1 Answer 1


Uploading all the images to /var/import/images

Leave the Images File Directory blank and import, images should now be imported unless they have image names above 90 characters.


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