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we are facing a strange behavior.

We are working with a Magento 2.3.1 version and the PayPal Module, which is pre-installed.

All works well, customers can pay via PayPal but every order paid via PayPal gets the status "Suspected Fraud".

We only work with 1 basec currency = EUR.

Does anybody maybe have an idea, how to solve this?

  • R u using any third party module with PayPal ? – Partab Saifuddin Zakir Oct 8 '19 at 13:50
  • No, actually the pre-installed PayPal Express Checkout solution from Magento 2 – Ben Oct 8 '19 at 14:00
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    I know that one way for orders to be marked as suspected fraud reliably is if there is a mismatch in totals and amounts that are sent to PayPal so it could be a bug in the integration... we've faced this error in Magento 1 many time, the best way to find out is to disable all you custom and third part module, all at once and try. – Partab Saifuddin Zakir Oct 8 '19 at 14:03
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I think I have solved this. It was simply an option. For Payment Action, instead of "Authoirsation" simply chose "Sale". Then it should work directly.

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