After applying the patches:

  • SUPEE-10415
  • SUPEE-10570
  • SUPEE-10752

In a Magento v. all clients get the message 'This account is not activated.' when trying to login.

How can I restore all customer accounts massively? ('admin' or database)

Can it be a problem with any of the patches?


Please verify with below options :

have you check with customer is active or not ?

System > Settings > Customer Options > Customer Activation

I hope its work for you.

| improve this answer | |
  • Thank you @anas-mansuri for your answer. Unfortunately this 'Customer Activation' section isn't in my list. Maybe this section come from a module? – Adrià Garrido Sep 25 '19 at 8:48
  • in admin customer grid check with its active ? – Anas Mansuri Sep 25 '19 at 9:05
  • The grid don't show check for is active, but inside the customer information, has '1' as value and is confirmed is 'confirmed'. – Adrià Garrido Sep 25 '19 at 9:20

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