In magento2 i want to create a new order status called as "Cancel Request". When ever a customer wants to cancel an order its status needs to be changed to "Cancel Request". Admin have right to cancel the order or process the order.

Steps I Followed

  1. Created new order status called as "Cancel Request"
  2. Assigned the new order status to "pending orders"
  3. Developed a customer form and taking request from them for cancellation requests.
  4. Changing that order to "Cancel Request" status

But i am unable to cancel the same order as admin. How can i do that?

  • You need to set the status of that one. not do cancel order again. – Dhiren Vasoya Sep 6 '19 at 14:17

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