I have added few products in cross-sells but some are visible and some are not visible in the UI(frontend).

I referred to a Magento bug that only 2 items were visible in the backend


Is this related to Magento 2 bug, How can I solve this bug.


 class CollectionProvider extends \Magento\Catalog\Model\ProductLink\CollectionProvider

     * @var CollectionProviderInterface[]
    protected $providers;

     * @var ConverterPool
    protected $converterPool;

     * @param ConverterPool $converterPool
     * @param CollectionProviderInterface[] $providers
    public function __construct(ConverterPool $converterPool, array $providers = [])
        $this->converterPool = $converterPool;
        $this->providers = $providers;

     * Get product collection by link type
     * @param \Magento\Catalog\Model\Product $product
     * @param string $type
     * @return array
     * @throws NoSuchEntityException
    public function getCollection(\Magento\Catalog\Model\Product $product, $type)
        if (!isset($this->providers[$type])) {
            throw new NoSuchEntityException(__("The collection provider isn't registered."));

        $products = $this->providers[$type]->getLinkedProducts($product);
        $converter = $this->converterPool->getConverter($type);
        $sorterItems = [];
        foreach ($products as $item) {
            $itemId = $item->getId();
            $sorterItems[$itemId] = $converter->convert($item);
            $sorterItems[$itemId]['position'] = $sorterItems[$itemId]['position'] ?? 0;


        usort($sorterItems, function ($itemA, $itemB) {
            $posA = intval($itemA['position']);
            $posB = intval($itemB['position']);
            return $posA <=> $posB;

        return $sorterItems;



This was the fix for only a few products showing in the backend(admin panel).

How can I fix the same issue for frontend? All cross-sell products are visible in the backend now but not visible in the frontend(UI).

  • If you are working with configurable products, check if their Stock Status attribute are up to date and also the simple products. – Jonathan Ribas Sep 9 '19 at 17:37

Please verify with below points :

check stock options - check your stock availability is 'In stock' or not...

clear cache

reindex data -

check xml files - may be something wrong with your xml file.

| improve this answer | |

First make sure

All Product Visible (visibility set to Catalog and Search )

All Products Status Enable and In stock

and if above is OK then run index command

php bin/magento indexer:reindex
| improve this answer | |

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