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I'm currently experiencing an intermittent issue with my product images in my installation of Magento 2.3.2.

Essentially I upload a new image to replace an existing image, the image updates in the actual product page but the catalog image is still using the original cache file. I have set the new image as "main", "small" and "thumbnail".

I've used the developer tools and while the tag in the product page looks like this:

<img src="https://www.example.com/pub/media/catalog/product/cache/9f47024c2e279a58a1d0480c74316c74/n/e/new-image.jpg" alt="New Image" aria-labelledby="labelledby1566993720460" class="fotorama__img magnify-opaque magnify-opaque" aria-hidden="false" id="magnifier-item-0">

The image in the catalog remains as follows:

<img class="product-image-photo" src="https://www.example.com/pub/media/catalog/product/cache/04520e77c5e90290b61ecc3bb802e104/o/r/original-image.jpg" max-width="208" max-height="260" alt="Original Image">

I have tried flushing the caches and re-indexing but the cached catalog image has not updated.

Can anyone suggest a solution to this problem?

  • Did you try hard refresh in your browser? – Sourabh Kumar Sharma Aug 28 '19 at 12:34
  • Yes, several times over multiple days. – CJNotts Aug 28 '19 at 12:39

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