0

I needed to cancel an order on my site but. when I clicked cancel I get this error message

PayPal gateway has rejected request. Authorization is voided (#10600: Authorization voided)

The PayPal payment has been cancelled but the Order status will not update to cancelled.

Whats going here?

Improve this question

1 Answer 1

Reset to default
0

This error happens because the order transaction has already been voided on PayPal and Magento is trying to void it again whenever you try to cancel it. If you check this transaction on your PayPal account you will see it is voided.

What you can do is to update the payment module code to bypass the error #10600 and cancel the order anyway.

Improve this answer
1
  • thanks for the answer, but the Paypal payment wasn't voided before I pressed Cancel, though the Paypal payment was voided when I pressed cancel which is what is confusing me. The Payment was voided but the order wasn't cancelled and I got the error message.
    – New2Magento
    Aug 27, 2019 at 1:37

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge that you have read and understand our privacy policy and code of conduct.

Not the answer you're looking for? Browse other questions tagged or ask your own question.