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I try to change on the admin the mail address on where a copy of the mail order confirmation is send, but I can't find where and I can't update it..

Someone can help me ?

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2 Answers 2

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How to Configure Sales Email in Magento 2

  1. On the Admin Panel, Stores > Settings > Configuration.
  2. On the left panel, under Sales tab, click on Sales Emails subtab.
  3. Open the Order section:

    • To send the sales emails to many people at the same time, enter the email addresses in the Send Order Email Copy To field, and each is separated by comma.
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  • I saw this page but all the fields are gray and I want to update the address...
    – Robert S.
    Commented Aug 20, 2019 at 13:23
  • Use system value checkbox uncheck and add your email address Commented Aug 20, 2019 at 13:25
  • Is impossible to uncheck this field...
    – Robert S.
    Commented Aug 20, 2019 at 13:26
  • yes this field for multistore Commented Aug 20, 2019 at 13:27
  • I added the screenshot
    – Robert S.
    Commented Aug 20, 2019 at 13:28
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Add the email address at this location in the backend. 1) Go to System Configuartion. 2) Open the sales tab and select Sales Email. 3) Expand the Order tab. 4) Add the order emails to Send Order Email Copy To

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  • I saw this page but all the fields are gray and I want to update the address...
    – Robert S.
    Commented Aug 20, 2019 at 13:23
  • Please add the screenshot. Commented Aug 20, 2019 at 13:26
  • Added :) Thanks for the help
    – Robert S.
    Commented Aug 20, 2019 at 13:28
  • Uncheck the check box of Use System value. Commented Aug 20, 2019 at 13:29
  • Is impossible to uncheck this field...
    – Robert S.
    Commented Aug 20, 2019 at 13:33

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