A newly registered user is not able to log in to Magento site. Magento version is 1.9.4. I tried many methods but none of them works.

Initially, the store has version 1.9.1 but it was upgraded to 1.9.4 and everything works for around 8-10 months. Now the newly registered user is not able to log in. All old user those have registered 24 hours before from current time are able to login. I don't understand what is the problem


1) Registered a user with some dummy credentials. Then go to PHPMyAdmin in customer_entity table and changed the created_date to a day before. It works, but I don't understand why?

2) My site is running with https and www. So I changed the cookie domain to

i) .www.example.com
ii) www.example.com
iii) .example.com
iV) example.com

None of them is working. enter image description here

3) Tried after changing the timezone, nothing happens

4) Checked out the code and seems to be OK.

5) Taken help from more developers but they are also not able to find a solution.

Now I am helpless issue got more than 1 week and I do not know what should I do now. It will be great full if someone can help me out

  • Cookie domain should be *.example.com but that's not your problem. It's a timing or locale issue. Jul 31, 2019 at 19:49
  • I have tried that too. The timezone I have selected is America/Los_Angeles from the store. Aug 1, 2019 at 3:41


Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Browse other questions tagged or ask your own question.