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I have tried to reset the password via "forgot password" link in the login page. After I fill in the email address and clicked submit. I have got the below message

If there is an account associated with this@gmail.com you will receive an email with a link to reset your password.

But I'm not receiving any email related to change the password. Checked Spam folder as well but without success.

Could anyone please help me?

Magento version: 2.3 Community Version

  • Did you got other mails like order confirmation, create account etc? – Ranganathan Jul 30 at 7:35
  • No, I'm not getting any of the emails – Siva Jul 30 at 7:35
  • local environment or live? – Ranganathan Jul 30 at 7:36
  • It's a testing server – Siva Jul 30 at 8:34
  • have you checked your mail log? – Raj Mohan R Jul 30 at 8:43
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For Sending Email You Can Install Module :-

Mageplaza SMTP

After Install Module Configure Module :-

Configure SMTP

  • But we have default feature in Magento for sending emails, right? – Siva Jul 30 at 8:35
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I have solved this issue by installing Send mail package on our development server. Thanks for all your suggestion!

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