I have tried to reset the password via "forgot password" link in the login page. After I fill in the email address and clicked submit. I have got the below message

If there is an account associated with [email protected] you will receive an email with a link to reset your password.

But I'm not receiving any email related to change the password. Checked Spam folder as well but without success.

Could anyone please help me?

Magento version: 2.3 Community Version

  • Did you got other mails like order confirmation, create account etc? Jul 30, 2019 at 7:35
  • No, I'm not getting any of the emails
    – Siva
    Jul 30, 2019 at 7:35
  • local environment or live? Jul 30, 2019 at 7:36
  • It's a testing server
    – Siva
    Jul 30, 2019 at 8:34
  • have you checked your mail log? Jul 30, 2019 at 8:43

2 Answers 2


For Sending Email You Can Install Module :-

Mageplaza SMTP

After Install Module Configure Module :-

Configure SMTP

  • But we have default feature in Magento for sending emails, right?
    – Siva
    Jul 30, 2019 at 8:35

I have solved this issue by installing Send mail package on our development server. Thanks for all your suggestion!

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