When I try to show the preview of my newsletter template I get error 503:

Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

This happens only when I use one or both these magento directives:

{{template config_path="design/email/header_template"}}
{{template config_path="design/email/footer_template"}}
  • Check Your Custom Template Code! – Jugal Kishor Jul 22 at 12:24
  • It also happens with only these 2 lines. – blob Jul 22 at 12:31
  • I think it is a problem with the directive because I tried to delete all the phtml content and I get the same error. How to check that the config_path is right? – blob Jul 22 at 12:47
  • Go to Marketing > Email Templates then Add A New Template. Select Header or Footer from the Template dropdown then Load Template. What happens? Do you also have any Apache or PHP logs? – Marisa Jul 22 at 14:20

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