I have recently updated from Magento 2.3.0 to Magento 2.3.2 and everything seems to be ok, apart from the product page (and example is here: https://staging.propmasters.net/james-bond-octopussyrupee-bank-note )

It just loads with the gallery spinner showing and looking at the html there doesn't appear to be anything loading in the

I've connected to the site via SSH and ran:

bin/magento cache:flush bin/magento setup:static-content:deploy bin/magento indexer:reindex

But it's still showing the same. I can't work out why it's doing it

  • it is showing 500 error in network, is there any error in log ?
    – Pawan
    Jul 19, 2019 at 2:33
  • what happens when you switch to default theme ?
    – Pawan
    Jul 19, 2019 at 2:33

1 Answer 1


I have this issue with my custom theme. I have fixed it by remove:

<block class="Magento\Catalog\Block\Product\View\Gallery" name="product.info.media.image" template="product/view/gallery.phtml"/>

in file catalog_product_view.xml in my custom theme.

Hope it helps you.

  • 1
    Thanks, but that line is not in my catalog_product_view.xml Sep 4, 2019 at 11:20

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.