I'm using Magento 2.3.1. We have 3 store views for multi language. One store view (German language) doesn't display category thumbnails correctly. The other do not have any problems. We tried reindexing, rebuild static content, clear cache. On the product pages the images are OK, the problem is only on the category pages. Any ideas?

  • can you be more specific. Is there any errors in the console? Are you getting 404 on the images or it's loading the placeholder instead of the images. How exactly the images are missing. Jul 15, 2019 at 8:17
  • We do not have any console errors because (as you said) the placeholders are displayed. So all store views have the correct images except this one. The detail pages have no problems.
    – AntondeG
    Jul 16, 2019 at 10:25
  • did you resolve the case? i have same probleme
    – Najib Ch
    Feb 12, 2020 at 10:57
  • No, we did not. Still searching for a solution..
    – AntondeG
    Feb 13, 2020 at 11:04

2 Answers 2


did you resolve the case? I have exactly the same problem, product thumbnail images not shown on category pages. No error on console.

Magento 2.3.1 and using SM Market theme, If you already resolved the case please inform regards

  • No, we have not fixed it yet :-( Still hoping for someone to answer this..
    – AntondeG
    Dec 10, 2019 at 13:22
  • @AntondeG I am also looking the solution if anyone found kindly share here
    – M RIZWAN
    Sep 9, 2020 at 15:11

I was facing the same issue and I found what is happening at least in my case. I noticed that for products with the issue, the image don't has roles applied.

enter image description here

Just apply roles:

enter image description here

Of course It is a manual task, but I thing a script could be created to update the database (insert values into catalog_product_entity_varchar)

Example of data to be inserted: enter image description here

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