When I am trying to add video using Vimeo URL that time alert message comes. so please give me a better solution.

  • Can you please post the error message Commented Jul 4, 2019 at 6:07
  • Attention Error: "Video not found" <=== already mentioned sir. thanks Commented Jul 4, 2019 at 6:54

2 Answers 2


this worked for me on version 2.3.4



What magento2 version are you using? Just pasted this Vimeo video url in a Magento 2.3.1 and works perfectly: https://player.vimeo.com/video/298200022

That url comes from the sharing Iframe box, check the image:

enter image description here

It seems that some vimeo videos are available trough the api and some others aren't, for example:

This video is not available through the url Magento2 uses to get it:
Magento calls: https://vimeo.com/api/v2/video/295556470.json
curl -I https://vimeo.com/api/v2/video/295556470.json == 404 Not Fount

This other one is available:
Magento calls: https://vimeo.com/api/v2/video/298200022.json
curl -I https://vimeo.com/api/v2/video/298200022.json == 200 OK

If we use a video that returns a 404 the message Video Not Found is then triggered, so you have to make sure the video you are trying to use is available through the Api, probably this is a setting for the video in Vimeo

  • Yes i did that but still not works. Commented Jul 4, 2019 at 9:03
  • what is your magento version? did you try with a different video?
    – SantiBM
    Commented Jul 4, 2019 at 12:06
  • Version Magento 2.3.1 and yes I tried sir Commented Jul 4, 2019 at 12:14
  • Try adding some breakpoints in this file which is the one throwing the error: vendor/magento/module-product-video/view/adminhtml/web/js/get-video-information.js
    – SantiBM
    Commented Jul 4, 2019 at 14:01
  • Thank you I will check it, sir Commented Jul 5, 2019 at 3:33

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