After upgrading magento to 2.3.2 I can't see the Admin User Grid anymore. enter image description here System Log Shows This error

[2019-07-01 10:22:00] main.CRITICAL: Item (Magento\User\Model\User\Interceptor) with the same ID "4" already exists. [] []

I'm still quite new to Magento and have no idea what this ID refers to

I've checked the admin_user table in database and all seems to be fine. No duplicate IDs. I'm guessing it's some other table but I have no idea which. enter image description here Any help would be appreciated. Thank you.

  • Suggest to try with upgrade and compile command. Jul 1, 2019 at 14:32
  • i have tried setup:upgrade, setup:di:compile, indexer:reindex, setup:static-content:deploy and removing generated var and pub static folders... with no improvement
    – roman p.
    Jul 1, 2019 at 14:39
  • Do you have any join with user table here?
    – Sohel Rana
    Jul 1, 2019 at 16:14
  • Not that I'm aware of. I haven't been altering anything in magento code. And all the third party plugins worked fine in 2.3.1. I have no clue where to look for what's causing this.
    – roman p.
    Jul 2, 2019 at 8:26
  • I've also just noticed it might be something else, a js error I'm getting this error in the console TypeError: $(...).down(...) is undefined in grid.js:427:66 It is the only page in admin panel that has this error
    – roman p.
    Jul 2, 2019 at 22:14

1 Answer 1


In case anyone searches this

OK, appears that the issue was caused by a duplicate records in the authorization_role table

i have 7 admins and 3 integrations so i should have

3 integration roles 7 admin user roles and 1 admin role

instead i had

3 integration roles 9 admin user roles and 1 admin role

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