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I would like to display different text in the order confirmation emails depending on the items customer purchased . For example, when customer bought Gift Cards, when I'd like to show some extra text like terms & condition in the confirmation emails. What's the best approach to this?

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In the admin

Marketing > Communications > Email Templates

Add new email template and load Order confirmation email and then you can add whatever you want.

  • But I want to show the extra text only when certain Items is bought. I don't think this can be done via Email Templates or am I mistaken? – Magento Learner Jun 21 at 9:45
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    Okay, then you can override this file: /app/design/frontend/custom/theme/Magento_Sales/templates/email/items/order/default.phtml and put conditions based on you item. – Ravi Soni Jun 21 at 9:57

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