My Magento 2 is link to the MCOM (Magento Commerce Order Management). Currently, I can syncronize orders status between both.

Now, I would like to syncronize return :

If a user want to make a return, he'll call the customer service which will create the return in the MCOM. Then, the MCOM send the return to Magento 2 to create it when I syncronize both.

Presently, I can create RMA in MCOM, but I didn't succeed to syncronize MCOM with Magento to create return in Magento 2. I try to use the same command I used for syncronize orders : php bin/magento oms:orders:sync, without success.

Did you have any idea about how to do that?

1 Answer 1


If that can help someone, here some resolution tips :

  • Run cron (bin/magento cron:run)
  • Correctly configure RabbitMQ
  • Manually retry failed topic in MCOM > Message Log
  • See logs (connector.log, mcom-connector.log, exception.log)

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.