I upgraded from Magento 2.2.5 to 2.3.1

I am using only PayPal as a payment method.

new orders are not showing in the orders grid in Admin > Sales > Orders and emails are not sent !!

when I check PayPal summary I can find the invoice number so it is created in Magento but not showing in the grid

I already tried to change

Store > Configuration > Advance > Developer > Grid Settings

Enable / Disable, flush cache, reindex, but not working

When I check sales_invoice and sales_order tables there is no recent invoice !!but in PayPal summary I have the invoice number and items !!

Any fix please.

  • Anything in exception logs? Jun 17, 2019 at 17:12
  • [2019-06-17 10:46:31] main.CRITICAL: The "3000000098" order ID is incorrect. Verify the ID and try again. {"exception":"[object] (Exception(code: 0): The \"3000000098\" order ID is incorrect. Verify the ID and try again. at /home/public_html/vendor/magento/module-paypal/Model/Ipn.php:143)"} []
    – SoCix
    Jun 17, 2019 at 17:16
  • If 3000000098 is missing from your admin grid that's confirming you are missing the order data. PayPal is contacting the site about an order and the site doesn't know what the order is Jun 17, 2019 at 17:20
  • Yes, also in database I can not find the order !!
    – SoCix
    Jun 17, 2019 at 17:21
  • Nothing else in log just before this? Jun 17, 2019 at 17:30

2 Answers 2


After a quick skype conversation we have noticed that a file was corrupt within the Magento_Inventory model.

We have removed the directory vendor/magento/module-inventory and run composer update. The dependency compiler (php bin/magento setup:di:compile) runs without error now.

Not confirmed yet that this was the issue. We will update.

  • Thank you @CompactCode, the best Magento company I ever I collaborated with.
    – SoCix
    Jun 18, 2019 at 11:55

Please check if cron is running or not. Sales order grid updates by cron only.


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