I upgraded to 2.3.1

I am using only PayPal as a payment method.

new orders are not showing in the orders grid in Admin > Sales > Orders

when I check PayPal summary I can find the invoice number so it is created in Magento but not showing in the grid

I already tried to change

Store > Configuration > Advance > Developer > Grid Settings

Enable / Disable, flush cache, reindex, but not working

update: When I check sales_invoice there is no recent invoice! But in PayPal summary I have the invoice number and items!

  • any fix suggestion @anas-mansuri ? Anas Mansuri
    – SoCix
    Commented Jun 15, 2019 at 10:33
  • Check this magento.stackexchange.com/questions/259307/… Vote up if it solved Commented Jun 15, 2019 at 10:59
  • thanks for the suggestion, I already tried this fix but not worked for me,
    – SoCix
    Commented Jun 15, 2019 at 11:01
  • Are the orders in the database at all? In sales_order? The grid gets its information from sales_order_grid? Commented Jun 15, 2019 at 15:16
  • I can't find orders in sales_order_* , but PayPal give me the invoice number wich is not existing in the invoice table
    – SoCix
    Commented Jun 17, 2019 at 16:42

1 Answer 1


Clear the var and generated folders and run cron

rm -rf var/*    
php bin/magento setup:upgrade
rm -rf var/*
rm -rf generated/*
php bin/magento cache:clean
php bin/magento cron:run
php bin/magento cron:run
  • Hi @CDzWebDev. Did you check this? Commented Jun 15, 2019 at 11:03
  • Hi @MSA I am working on it :)
    – SoCix
    Commented Jun 15, 2019 at 11:13
  • unfortunately this is not working
    – SoCix
    Commented Jun 15, 2019 at 11:23
  • Did you try to sort by date? Commented Jun 15, 2019 at 11:25
  • Yes I tried sorting by date
    – SoCix
    Commented Jun 15, 2019 at 11:26

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