We have set the password change as recommended. However, when we tried to change the password via the change your password link in the admin panel, it doesn't lead to anywhere.

enter image description here

Also, I'm not receiving any emails when trying to reset the password via admin login. However, I'm getting the below alert message when trying to reset the password:

enter image description here

Could anyone please help me with this?


Tried to update the password in the system -> permissions -> All users and clicking the current user and trying to apply a new password. When saving with the new password it gives this error:

5.7.60 SMTP; Client does not have permissions to send as this sender

But the password change seems to go through even though I get this error message.

What's this error message and is this related to not receiving emails when trying to reset the password in the login panel.

  • When you click on change your password then what happens? Jun 14, 2019 at 12:14
  • @SukumarGorai When I click the "change your password" link, it just loading the page and nothing happens
    – Siva
    Jun 14, 2019 at 12:19
  • If that not works then try the answer which is magento's default option to update passwords anytime. Jun 14, 2019 at 12:35

1 Answer 1


If your link isn't working then there is an alternative option.

Alternative option to change password:

1. Login to admin and click on Account Settings as show below: enter image description here

2. Then you will be redirected to change password screen as show below: enter image description here

3. Now you can change your admin password with new one.

  • Thanks for your suggestion. I will try it but do you have any idea why the password change link doesn't work? What could be the issue?
    – Siva
    Jun 15, 2019 at 4:45
  • You need to check logs and also console log if there is any errors. Because without checking the issue in the system it's not possible to identify the issue. Jun 15, 2019 at 4:49
  • I have checked the log files and the console log but there were no errors.
    – Siva
    Jun 15, 2019 at 5:08

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