I have magento 2.3.1, and I'm using the pearl theme. I tried to update the theme per their directions , but after doing that my site is down and all that I am getting is 500 errors. What can I do to fix this?

My error log has this error:

Got error 'PHP message: PHP Warning:  require(): open_basedir restriction in effect.

 File (...) is not within allowed paths

PHP message: PHP Warning:  require(...): failed to open stream: Operation not permitted in 

The console log is just a 500 error.

The site with the directions doesn't have any troubleshooting directions.

EDIT: I reset all the file permissions using

find . -type f -exec chmod 664 {} \;
find . -type d -exec chmod 775 {} \;
find var pub/static pub/media app/etc -type f -exec chmod g+w {} \;
find var pub/static pub/media app/etc -type d -exec chmod g+ws {} \;
chmod u+x bin/magento

per this question, but it still doesn't work

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Browse other questions tagged or ask your own question.