I have an install of Magento 2.3 with the pearl theme installed. It's on a light sail instance (Ubuntu). I was changing some settings (the bug with not being able to upload logos) and then when I cleared my cache to look at my changes I could no longer log in on the admin panel. I re-cleared my cache, and tried a different browser but still wasn't able to get in. The session and cookies haven't been changed from the install, and I do have SSH/SFTP access if I need to change something there. What should I do next to get back in to my admin side?
Edit from comments:
Not able to login = login page redirects to login in page on correct login, or on wrong login will post "incorrect login"
No error is showing in any logs I have seen

  • please elaborate "not able to log in" do you not see the login form? do you get a message? – Philipp Sander Mar 20 '19 at 16:45
  • What error is coming if you try to login in admin. – Narendra Vyas Mar 20 '19 at 16:46
  • edited question for clarity – Morgan Smith Mar 20 '19 at 16:55

Have a look at this link:

https://devdocs.magento.com/guides/v2.3/install-gde/install/cli/install-cli-subcommands-admin.html .

Try unlocking your user in case if it is locked or you can simply create a new admin user via command line as explained in above reference. Let me know if any issue further.

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  • I will try this and let you know! Thanks – Morgan Smith Mar 20 '19 at 16:56
  • You are welcome. – Narendra Vyas Mar 20 '19 at 16:58
  • Hey, so I was able to make a new account and login, thanks. I have another question however, the first admin account wasn't locked but I'm still not able to get in. Any other ideas that might affect this? – Morgan Smith Mar 20 '19 at 18:10

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