1

I am not able to log in to Magento 2 frontend.

"You did not sign in correctly or your account is temporarily disabled."

This message is showing after the correct login.
How to solve this error?

  • Did you resolve your issue? – Shoaib Munir Mar 19 at 10:55
  • yes email id was wrong and i just reset the email id from back end – 55840 Mar 19 at 12:22
  • That's great, please mark answer correct if it is helpful to you :) – Shoaib Munir Mar 19 at 13:03
1

This could be for multiple reasons, either your account has different group, or it is deleted, or password missmatch, or email address is incorrect.

Magento uses same error message for all the above issues.

To fix this, go to

Customers -> All customers Edit your account user.

  1. Verify if email address is correct
  2. Use "Reset Password" to change your password.
  3. Check if user group is "General"

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.