I have reset my password.

It shows as Password updated. But still i can able to login with old password. Newly updated password is not working.

My magento version is 2.2.6.

Note: I am using Store session In DB instead of files.

Can anyone look into this issue please.

  • able to login with new and old both the password? getting any error or exception in log? – Amit Naraniwal Feb 19 at 11:28
  • Only able to login with old password. new password not updated – jafar pinjar Feb 19 at 11:31

Look's like default Magento bug.

Check the GIT url : https://github.com/magento/magento2/issues/18256

A temporary fix is to modify the vendor\magento\module-customer\Model\AccountManagement.php. Go to function resetPassword() and Replace following lines (around line # 673):


with following lines

  try {
     } catch (\Exception $e) {}

Try to reindex and then check.

php bin/magento indexer:reindex

It should work then !!!

  • hi @Yash shaw, Yes tried it, but not updated.. – jafar pinjar Feb 19 at 11:26
  • Was your indexing done successfully or you see any issues in cli ? i mean if something breaks the process, some custom extension ? – Yash Shah Feb 19 at 11:29
  • reindex done successfully – jafar pinjar Feb 19 at 11:32

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