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I am developing an ecommerce magento website . But if someone purchase the product , he doesn't get an email with product purchase information ? What could be the problem ? Please help

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  • Are you getting the email on new register? Jul 7, 2014 at 6:15
  • I haven't checked it , i am informing you by doing this
    – Hussain
    Jul 7, 2014 at 6:36
  • No , i have registerd as user but i didnt get any email for that also
    – Hussain
    Jul 7, 2014 at 6:44
  • I guess it is some server side issue, please connect your server team on this Jul 7, 2014 at 6:45
  • how to solve i if it is an server error . Can i do it with doing some settings on my server ?
    – Hussain
    Jul 7, 2014 at 6:48

1 Answer 1

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Welcome to (Web) development. You need to debug (usually a linear process), and you should also determine when a vendor can help you to debug.

Debug chain:

  1. Can PHP send mail? There are several mail-with-PHP testing scripts out there; here's one.
    1. No: STOP. work with your host to determine the issue
    2. Yes: PROCEED to 2
  2. Can Magento send email? There are several ways to test this in general. Here's an extension which does this.
    1. No: You need to find out why. This probably requires a developer's help.
    2. No: Is it really being sent but getting flagged as junk?
    3. No: Still might be a hosting issue.
    4. Yes: Problem Solved!

There are lots of nuances to this which involve other troubleshooting paths, but hopefully this is helpful.

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