I am developing an ecommerce magento website . But if someone purchase the product , he doesn't get an email with product purchase information ? What could be the problem ? Please help

  • Are you getting the email on new register? Jul 7, 2014 at 6:15
  • I haven't checked it , i am informing you by doing this
    – Hussain
    Jul 7, 2014 at 6:36
  • No , i have registerd as user but i didnt get any email for that also
    – Hussain
    Jul 7, 2014 at 6:44
  • I guess it is some server side issue, please connect your server team on this Jul 7, 2014 at 6:45
  • how to solve i if it is an server error . Can i do it with doing some settings on my server ?
    – Hussain
    Jul 7, 2014 at 6:48

1 Answer 1


Welcome to (Web) development. You need to debug (usually a linear process), and you should also determine when a vendor can help you to debug.

Debug chain:

  1. Can PHP send mail? There are several mail-with-PHP testing scripts out there; here's one.
    1. No: STOP. work with your host to determine the issue
    2. Yes: PROCEED to 2
  2. Can Magento send email? There are several ways to test this in general. Here's an extension which does this.
    1. No: You need to find out why. This probably requires a developer's help.
    2. No: Is it really being sent but getting flagged as junk?
    3. No: Still might be a hosting issue.
    4. Yes: Problem Solved!

There are lots of nuances to this which involve other troubleshooting paths, but hopefully this is helpful.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.