I have added all possible captcha forms in Stores->Configuration->Customers->Customer Configuration->CAPTCHA see screen shoot bellow: enter image description here

Clear cache,flush yet the login page doesn't show it.

enter image description here

Anyone any idea is this a bug?

  • please check enable value at store level. are you using a custom theme ? – Pawan Jan 21 '19 at 16:33
  • @Pawan I can tell you that I am using Luma as this is test environment and yes it's enable Screen shoots are attached, to better answer your question! I've checked website level is using default as store view level isn't available to change this values. all other forms are showing CAPTCHA – Juliano Vargas Jan 21 '19 at 16:47

If your theme is extending Magento_Blank theme, then you don't need to copy the entire contents of the customer_account_login.xml file to your theme to make changes to it --> this will "bug out" the CAPTCHA form.

The proper way to make changes is to use and to add, remove or move the elements as you want.

You can read instructions here on how to do that: http://devdocs.magento.com/guides/v2.2/frontend-dev-guide/layouts/xml-instructions.html

If you are facing the same issue, you can quickly test it by renaming/removing your theme's customer_account_login.xml and clearing cache.

Then you can make the customizations the proper way based on the official documentation.

  • Does Luma Theme counts? No custom theme is applied ! – Juliano Vargas Jan 22 '19 at 9:38
  • I think yes it counts – Rahul Singh Jan 23 '19 at 4:15
  • @ Rahul Singh Thanks. So it's a bug on Luma Theme! – Juliano Vargas Jan 23 '19 at 14:02

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