I have an issue with the reinitialization of the password. When the user asks to renew the password, he receives the email (until now, all is working). When he clicks on the button, he access to the website but with the error message "the link has expired" so he cannot update/change his password. My Magento website is 2.2.7, has not so much installed extensions, and none of them should surcharge the password feature.

How can I solve this issue ?

  • have you override controller createpassword in your any extension? Jan 17, 2019 at 10:35
  • I don't think so
    – Aubin
    Jan 17, 2019 at 12:23
  • Please check once and confirm. Jan 17, 2019 at 12:42
  • is there a quick way to check that ?
    – Aubin
    Jan 17, 2019 at 13:14
  • Find "createpassword" in your extension. Jan 17, 2019 at 13:20

1 Answer 1


Try to update Recovery Link Expiration Period

Stores -> Configuration -> Customers -> Customer Configuration -> Password Options -> Recovery Link Expiration Period (hours)

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  • Tried that but no luck.
    – Aubin
    Jan 17, 2019 at 12:23

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