• A customer can reset his password.
  • Magento tracks this password reset requests.
  • Where in the DB is this information stored?
  • You can check in customer_entity table store all details.
    – Manoj Pal
    Jan 15, 2019 at 11:33
  • Nothing about number of reset password requests there. Jan 15, 2019 at 13:38

1 Answer 1


The table customer_entity holds the field failures_num and first_failure to keep the record of unsuccessful password attempts.

Please check and let me know if it helps.

Addition: The same table also keeps the Reset password token and Reset password token creation time to identify when the customer tried to reset password last time.

  • Thank you for your answer. I am interested about the number of times he requested to reset password Jan 15, 2019 at 13:53

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