How I can get Sales Representative Contact Email in a transactional email templates?

I try to add something like this but the href is not display:

<li style="background: black; color:white;">

        "If you have any questions please feel free to contact us at ' <a href="{{config path="trans_email/ident_sales/email"}}">{{config path="trans_email/ident_sales/email"}}</a> ', by phone."

Maybe is something wrong in my code?

Thank you

1 Answer 1


Try replacing your code with the below snippet.

<li style="background: black; color:white;">    
   If you have any questions please feel free to contact us at
   <a href={{ trans config path='trans_email/ident_sales/email'}}>
   {{config path=trans_email/ident_sales/email}}</a> , by phone.
  • @Robert Does this works for you
    – mydons
    Jan 8, 2019 at 5:15
  • Hi, thanks but where is {{trans? or for what you removed?
    – Robert
    Jan 8, 2019 at 9:49
  • I have removed {{ trans}} and placed it in the href and link portion. We need {{trans}} syntax only when we use any dynamic variables inside our text. For plain text there is no need to use trans. Kindly accept the answer if your problem is resolved.
    – mydons
    Jan 8, 2019 at 14:27
  • I understand, thank you very much for your answer and for your help.
    – Robert
    Jan 9, 2019 at 10:23
  • How can you pull the sales representative's name? I tried this {{ trans config path='trans_email/ident_sales/name'}} but it didn't work. @mydons
    – thismethod
    Jan 15, 2021 at 2:29

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