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The question I have, If a customer has created a cart via a website. And then for customer service reasons, the customer calls in a want to place an order, By using the API's (let's say Salesforce or some other integration), does that cart interfere?

Does it pick up that same cart, or create a new cart.

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Yes.

  • When you pass customer token - Magento API refers the Quote ID of that customer.
  • You can fetch those data using this API.

GET    /V1/carts/mine/items

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