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Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at root@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Please refer below screenshot:

enter image description here

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  • Are you able to access other pages? Have you made any changes in you .htaccess file?
    – Himmat Paliwal
    Nov 28, 2018 at 10:08
  • no,but other pages access easily
    – Nafisa Yasmin
    Nov 28, 2018 at 10:09
  • Ok, please enable developer mode by running command : php bin/magento deploy:mode:set developer and add display errors to magento root index.php file : ini_set('display_errors', 1); it will give you the actual error.
    – Himmat Paliwal
    Nov 28, 2018 at 10:10
  • Also please check webserver log at /var/log/httpd/ or may be at /var/log/apache2.. You may also get the actual error when you run php bin/magento setup:static-content:deploy
    – Himmat Paliwal
    Nov 28, 2018 at 10:23
  • After run php bin/magento setup:static-content:deploy then var/log folder showing only 3 file--1>exception.log,2>debug.log3>system.log
    – Nafisa Yasmin
    Nov 28, 2018 at 10:32

1 Answer 1

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-1

Please enable developer mode by running command :

php bin/magento deploy:mode:set developer

and then add display errors to magento root index.php file :

ini_set('display_errors', 1);

It will give you the actual error.

Update 1:

Upon checking your log, it seems like there is some issue with max execution time. Please set following code to index.php file:

ini_set('max_execution_time', 1800);

or

ini_set('max_execution_time', 0); //To set execution time to infinite

Please let me know how it goes.

Update 2

As per your comment it is not being affected while checking with phpinfo.php (phpinfo()). Please get the max_execution_time updated by server support team to rectify the issue.

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21
  • again it's redirecting a internet server error.I didn't show any error massege.
    – Nafisa Yasmin
    Nov 28, 2018 at 10:26
  • Oh I see, please check server log in that case, the path is updated in my recent comment. You can check if you have local setup or you might have to contact server administrator if it is remote server.
    – Himmat Paliwal
    Nov 28, 2018 at 10:31
  • main.INFO: Broken reference: the 'catalog.compare.sidebar' element cannot be added as child to 'sidebar.additional', because the latter doesn't exist [] [] [2018-11-28 10:31:26] main.INFO: Broken reference: the 'sale.reorder.sidebar' element cannot be added as child to 'sidebar.additional', because the latter doesn't exist [] [] [2018-11-28 10:3
    – Nafisa Yasmin
    Nov 28, 2018 at 10:42
  • [2018-11-28 10:38:26] main.INFO: Broken reference: the 'minicart' tries to reorder itself towards 'logo', but their parents are different: 'header-wrapper' and 'header' respectively. [] [] [2018-11-28 10:38:26] main.INFO: Cache file with merged layout: LAYOUT_frontend_STORE1_56f1b068ec7ccf4878f9284dd1137afd1 and handles catalog_product_prices: Please correct the XML data and try again. [] []
    – Nafisa Yasmin
    Nov 28, 2018 at 10:43
  • Those are common error and doesn't break the page. Server log would be helpful to resolve the issue. Please contact server guy :)
    – Himmat Paliwal
    Nov 28, 2018 at 10:57

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