I have a real stumper, I cannot access admin despite knowing the password is correct

  1. I have followed the magento 2 steps to reset password via email - I don't get the email resend request
  2. I have done the SQL change and followed step by step from this link: https://www.a2hosting.com/kb/installable-applications/optimization-and-configuration/magento1/resetting-the-magento-administrator-password#Magento-2 which outlines how to update the SQL password using the cryptographic salt.
  3. I have unlocked the only admin user via shell
  4. I have created a new user via SQL which is live in SQL but produces the same error "You did not sign in correctly or your account is temporarily disabled"

I cant think of anything else to try! I know my Password is correct, i know the password for the SQL user i made is correct!

Any ideas please?

1 Answer 1


How about trying to create user using command line?

Login to your SSH and use following command:

bin/magento admin:user:create --admin-user="admin" --admin-password="password123" --admin-email="[email protected]" --admin-firstname="Name" --admin-lastname="Surname"
  • 1
    thank you, i added this one, even though i added one before - did this and now im in! i had to reset all my user passwords through magento and now it works thank you ever so much
    – user73390
    Commented Nov 5, 2018 at 16:17

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