When I update my password with the "Reset my password" page, it shows me this error: "Something went wrong while saving the new password.". Please check the screenshot. I have tried to NULL the rp_token value, but it is not working.

enter image description here

  • Having the same issue, check this report: github.com/magento/magento2/issues/18256
    – Noewt
    Nov 15, 2018 at 11:40
  • This does not really answer the question. If you have a different question, you can ask it by clicking Ask Question. You can also add a bounty to draw more attention to this question once you have enough reputation. - From Review Nov 15, 2018 at 12:05
  • While this link may answer the question, it is better to include the essential parts of the answer here and provide the link for reference. Link-only answers can become invalid if the linked page changes. - From Review Nov 15, 2018 at 12:08

2 Answers 2


This is an issue in Magento 2.2.6 (check here)

This patch fixes it.

In app/code/Magento/Customer/Model/AccountManagement.php, in function resetPassword:




  • 1
    greate solution thank you @Amanud working for me... Dec 28, 2019 at 6:43

First login to your server with SSH, then go to the folder root of site. Next, create a new admin user by using the command below:

php bin/magento admin:user:create --admin-user="demo" --admin-password="demo123" --admin-email="[email protected]" --admin-firstname="Lof of" --admin-lastname="Coder"

Login to admin panel using the new account, then change the password of account that you lost

  • I am talking about the front end side.So why is should create the new admin?Do you think is it related to my issue? Oct 31, 2018 at 12:22
  • you haven't mention that this is for frontend, i thought you are trying to reset your admin side password Oct 31, 2018 at 12:35
  • So do you have the solution for the front end side? Oct 31, 2018 at 12:45

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