When I update my password with the "Reset my password" page, it shows me this error: "Something went wrong while saving the new password.". Please check the screenshot. I have tried to NULL the rp_token value, but it is not working.

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This is an issue in Magento 2.2.6 (check here)

This patch fixes it.

In app/code/Magento/Customer/Model/AccountManagement.php, in function resetPassword:




  • 1
    greate solution thank you @Amanud working for me... Dec 28 '19 at 6:43

First login to your server with SSH, then go to the folder root of site. Next, create a new admin user by using the command below:

php bin/magento admin:user:create --admin-user="demo" --admin-password="demo123" --admin-email="demo@gmail.com" --admin-firstname="Lof of" --admin-lastname="Coder"

Login to admin panel using the new account, then change the password of account that you lost

  • I am talking about the front end side.So why is should create the new admin?Do you think is it related to my issue? Oct 31 '18 at 12:22
  • you haven't mention that this is for frontend, i thought you are trying to reset your admin side password Oct 31 '18 at 12:35
  • So do you have the solution for the front end side? Oct 31 '18 at 12:45

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